Privacy policy

The protection of the personal data of our prospective customers, customers, partners, and employees is of particular concern to us. We therefore process this data exclusively on the basis of the applicable legal provisions (EU GDPR, DSG 2018, TKG 2003).

Hotel Booking

Personal data must be collected in order to book a room.

This includes:

Your master data (last name, first name, address, email address, telephone and fax number, date of birth, customer number),
the data in travel documents (passport number, passport data, date of birth, issuing authority, validity period, nationality, photo) and ID cards (ID card, driver’s license, etc., including issuing authority and validity period),
data on payment methods and in connection with payments, in particular with EC cards, credit cards, and bank cards,
special categories of data such as health data and data on special needs (e.g., vehicle registration number for parking permits),

We therefore store and process this data for these purposes and, where necessary, pass it on to third parties with whom we collaborate in order to provide the most effective and best possible service for our customers.

On our website, you have the option to make reservations through an external provider. When you click on the corresponding booking link, you will be redirected to the provider’s website. The provider is solely responsible for the processing of your personal data on that website. Please review their privacy policy.

The legal bases for these data processing processes are

the fulfillment of our pre-contractual and contractual obligations to you,

consent obtained from you,
statutory, contractual, or other legal obligations on our part (e.g., documentation rights and obligations under accounting, tax, and customs law, contract law, reporting, legal disputes) as well as § 96 TKG (German Telecommunications Act) and
our legitimate interests (e.g. improving our customer service, including in the area of direct marketing, or protecting our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consents you have given, and the statutory retention requirements and legal obligations applicable to us. We emphasize that in the case of regular cooperation, we strive to provide the best possible customer service by familiarizing ourselves with your customer requests already submitted to us so that we can satisfy you on an ongoing and permanent basis.

Website

When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the user’s IP address, and data about the accessing computer, in particular the browser and operating system. We use this access data internally for statistical purposes, to ensure the security of our website, and to optimize our offering. If we suspect illegal activity, the access data will be evaluated to preserve evidence.

Contacting us

By entering your personal data in one of our web contact forms, you consent to the transfer, storage, and processing of this data by us for the duration of this specific inquiry. This applies in particular to your inquiries via contact form, chat, and emails that you send to us. We require this data to process your inquiry and, in these cases, also store your IP address for the purpose of preserving evidence. The data is stored for as long as necessary to handle any additional or subsequent questions you or we may have.

Website – Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: browser type and browser version, operating system used, referrer URL, host name of the accessing computer, time of the server request, IP address.

This data is not merged with other data sources.

The basis for data processing is legitimate interest in protecting our web service (GDPR Art. 6 (1) (f)).

Website – Cookies

Our website uses cookies. These are small text files that are stored on your device with the help of your browser. They do not cause any damage.

We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit our website.

If you do not want this, you can set your browser to inform you about the setting of cookies and only allow this in individual cases.

If you deactivate cookies, the functionality of our website and our web booking may be restricted.

We also use third-party content on our website to make our website as informative and convenient as possible for you (e.g., Google Maps). For technical reasons, these third-party providers receive your IP address. We have no influence on the use of this data by third-party providers. In this regard, we refer you to the privacy policies of the respective providers.

Google remarketing campaigns

This website also uses cookies for the purpose of targeting visitors with online advertising via remarketing campaigns at a later date in the Google advertising network. Third-party providers such as Google use cookies based on visits to this website to place remarketing ads. As a user, you have the option of deactivating the use of cookies by Google by visiting the Google deactivation page at https://www.google.com/ads/preferences or by deactivating the use of cookies on the Network Advertising Initiative deactivation page: http://optout.networkadvertising.org/.

Web analysis: Google Analytics

We use Google Analytics, a web analysis service provided by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transmitted to a Google server in the USA and stored there. Your IP address is truncated within the European Union beforehand and thus anonymized or at least pseudonymized. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there.

Google uses this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. In this context, please also note Google’s privacy policy, in particular the information available at the following two links:

http://www.google.com/analytics/terms/de.html and https://www.google.de/intl/de/policies/

Google Analytics “demographic characteristics”

This website uses Google Analytics reports on demographic characteristics, which use data from interest-based advertising from Google and visitor data from third-party providers (e.g., age, gender, and interests). This data cannot be traced back to a specific person and can be deactivated at any time via the ad settings.

Use of social media plugins

We use the social plugin from the social network Facebook.

The Facebook social plugin is provided by Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94303, USA, and is automatically integrated. These plug-ins are buttons that Facebook uses to measure who visits our website. If the visitor is also registered and logged in to Facebook as a user, additional information is stored by Facebook. Facebook receives your IP address for technical reasons. We have no influence on the use of this data by Facebook. In this regard, we refer you to Facebook’s privacy policy, in particular the information available at the following link:

https://www.facebook.com/help/568137493302217.

There you will also find information on how to block Facebook social plug-ins with your browser.

Use of Google Maps

We use the function for embedding Google Maps maps from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) on our website.

This feature enables the visual display of geographic information and interactive maps.

When you visit pages that contain Google Maps, Google also collects, processes, and uses data about the visitors to those pages. For more information about how Google collects and uses data, please refer to Google’s privacy policy at https://www.google.com/privacypolicy.html. There, you also have the option of changing your settings in the privacy center so that you can manage and protect your data processed by Google.

Your data may also be transferred to the USA. Google is certified under the US Privacy Shield in accordance with the data protection agreement with the EU.

We use this service to improve the usability of our website and to help you find your way around the site more easily, based on our legitimate interest.

You have the right to object at any time to the processing of your personal data based on Art. 6 (1) f GDPR for reasons arising from your particular situation.

To do this, you must disable JavaScript in your browser. However, we would like to point out that in this case you may not be able to use all the functions of this website, such as the interactive map display, to their full extent.

Rights of data subjects

We would like to point out that you can exercise your rights regarding information, transfer, correction, restriction, revocation, and deletion of your personal data at any time. Unless other legal grounds prevent this, we will comply with your request in a timely manner. Competent authority: Austrian Data Protection Authority (www.dsb.gv.at)

Responsible party: Hotel Zipser – Austerer & Co GmbH
Lange Gasse 49, 1080 Vienna
T: +43 1 40454-0
E:

May 12, 2020, Vienna